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Nathan Claire Group
All Systems Operational · EDGE Platform

How can we help?

Search the EDGE knowledge base, troubleshoot an issue, or ask Claire AI.

Troubleshooting

What are you experiencing?

Select your issue type to see a guided EDGE investigation path — expanded directly here.

EDGE capabilities

Find the right EDGE capability

Map your problem to the EDGE module that addresses it, with a short explanation of each.

Real users are experiencing slow pages or poor experience
Real User Monitoring

Captures live customer interactions — page load times, journey completion, device and region breakdowns, session replay and experience correlation.

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An API, service or application is slow or returning errors
Application Performance Monitoring

Measures backend response times, error rates, distributed traces and service dependencies — showing exactly where latency originates.

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CPU, memory, disk or host health is abnormal
Infrastructure Monitoring

Monitors servers, VMs, containers and Kubernetes workloads with process-level visibility and capacity forecasting.

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I need to test availability before customers are affected
Synthetic Monitoring

Runs scripted browser journeys at regular intervals to detect downtime, certificate issues and performance regressions proactively.

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I need to investigate errors and exceptions
Log Monitoring

Aggregates application, infrastructure and security logs with real-time search, correlation and anomaly detection.

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I need to follow a request across multiple services
Distributed Tracing

Tracks requests end-to-end across microservices, databases and external dependencies — exposing latency, failures and bottlenecks in the chain.

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My database is slow or causing application timeouts
Database Monitoring

Provides real-time visibility into query plans, slow queries, locking, deadlocks and connection-pool health for SQL Server environments.

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Transactions or payments are failing or reversing
Transaction Monitoring

Tracks end-to-end business transaction flows across web, mobile and USSD channels with revenue impact and channel failure analysis.

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There is too much alert noise to investigate effectively
AIOps & Overwatch

Correlates multiple alerts into a single incident, ranks root causes by business impact and reduces alert noise by up to 90%.

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OTel telemetry is not reaching EDGE
OpenTelemetry Integration

Accepts standardized telemetry from OTel-compatible frameworks via OTLP/HTTP or gRPC, normalized into the EDGE data model.

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Need human support?

Still need help? We're here.

If documentation, troubleshooting and Claire AI haven't resolved your issue, our technical support team is ready to help.

EDGE Technical Support
24/7 for critical issues
support@ncgafrica.com

Technical queries, incident reports and platform issues.

Phone Support
Kenya · Nigeria · United Kingdom