Real user monitoring across web, mobile and hybrid apps
Deep visibility into how customers use and respond to digital channels, turning process metrics into behavioural intelligence. Every session, every journey, every interaction correlated back to the systems behind them.
See exactly what your team will see
| Page | LCP p75 | Users | Error rate | |
|---|---|---|---|---|
| /checkout | 3.2s | 847 | 2.1% | |
| /cart | 1.8s | 3,204 | 0.3% | |
| /product/:id | 1.1s | 8,641 | 0.1% | |
| / | 0.9s | 12,833 | 0.0% | |
| /account | 1.3s | 2,199 | 0.4% |
What it puts in front of your teams
Every capability is available from day one. No additional instrumentation required beyond the initial agent deployment.
See a live demonstrationLive experience tracking
Continuous measurement of how real users experience your applications, correlated to infrastructure and application performance.
Journey intelligence
Full funnel analysis from landing to conversion, with drop-off attribution across device, region and channel.
Device and region insight
Segment performance by device type, operating system, browser version and geographic location.
Session replay
Replay individual sessions with privacy controls, identifying rage clicks, dead clicks and confusion patterns.
Experience to backend correlation
Connect a slow page load directly to the API call, database query or infrastructure issue behind it.
AI assisted alerts
Anomaly detection from learned user behaviour baselines, surfacing degradation before complaint volumes rise.
From signal to action in seconds
Deploy once
A lightweight Edge agent deploys to your environment. Auto-discovery maps services, hosts and applications without manual configuration.
Collect everything
RUM identifies that iPhone users in Kampala experience slow page loads caused by oversized image assets. Optimising the images lifts satisfaction scores for that segment.
Act with confidence
Anomaly detection, root cause analysis and AI-assisted recommendations give your teams the context to act fast and correctly.
Signals captured by RUM
RUM identifies that iPhone users in Kampala experience slow page loads caused by oversized image assets. Optimising the images lifts satisfaction scores for that segment.
What changes for the business
Lower churn
Detect experience degradation before customers complain and abandon. Link technical performance directly to retention data.
Higher conversion
Identify and fix the exact friction points that cause drop-off in purchase and payment journeys.
Smarter product calls
Make feature and infrastructure decisions from real usage data, not assumptions or synthetic benchmarks.
Better together with the Edge platform
RUM writes its data to the Edge Datalake, making it queryable and correlatable alongside every other module in real time.
Real User Monitoring questions, answered
What is Real User Monitoring?
Real User Monitoring (RUM) captures and analyses the actual experience of real users as they interact with web applications and mobile apps. Unlike synthetic monitoring, which uses scripted tests, RUM collects data from genuine user sessions — including page load times, interaction delays, JavaScript errors, and network timing — giving organisations an accurate picture of the digital experience their users actually receive.
What is RUM?
RUM stands for Real User Monitoring. It is the practice of collecting performance and experience data directly from end users' browsers and devices as they use a web or mobile application. RUM data includes metrics such as Core Web Vitals, page load time, time to interactive, session replays, and error rates — all tied to real user sessions rather than simulated tests.
How does Real User Monitoring work?
RUM works by injecting a small JavaScript agent into web pages (or using a mobile SDK for apps). This agent captures performance timings, user interactions, network requests, and errors as users navigate the application. The collected data is sent to the observability platform, where it is aggregated and analysed to identify performance issues, geographic trends, device-specific problems, and user experience degradation.
How does RUM improve digital customer experience?
RUM improves digital customer experience by revealing exactly what users are experiencing, rather than what synthetic tests predict they should experience. It surfaces slow pages, high error rates, poor Core Web Vitals scores, and session-level issues that correlate with user abandonment or business impact — enabling teams to prioritise improvements that will have the greatest effect on real customers.
What does Edge Real User Monitoring monitor?
Edge Real User Monitoring captures signals including page load time, dom events, first contentful paint, largest contentful paint, first input delay, cumulative layout shift, and provides live experience tracking, journey intelligence, device and region insight and more.
How is Edge Real User Monitoring deployed?
Edge connects through lightweight agents or agentless connectors — typically 2–4 hours for a standard environment — and can be deployed on-premises, in your private cloud or in a regional cloud, so monitoring data stays within your jurisdiction.
Does it work with the monitoring tools we already use?
Yes. Edge is designed for a no-rip-and-replace approach and connects alongside your existing stack, with 100+ integrations across cloud, containers, databases, APM agents, telemetry standards and alerting channels.
How does RUM connect to the rest of Edge?
RUM writes its data to the Edge Datalake, so it can be queried and correlated in real time with application traces, logs, infrastructure metrics and real user data from the other Edge modules.
How is it priced?
Pricing is tailored to the scale of your environment, the modules you choose and your deployment model. Start with a short, no-obligation discovery session and NCG will prepare a scoped proposal.
More answers in the FAQ library, or book a demo to see RUM on your own environment.
Ready to see Real User Monitoring live?
We deploy a proof of value in your environment. You keep it if it delivers. No long commitments, no surprises.