Edge Enterprise Performance Platform

Twelve modules. One lake. One surface.

A full-stack observability and performance engineering platform built for enterprises in high-stakes digital environments. Replaces three to five disconnected monitoring tools with a single, correlated system.

Book a live demo Explore modules

Starting with application performance? Read about Edge application performance monitoring solutions

Platform ecosystem

Twelve modules. One correlated platform.

Each module writes to the same data lake. Every signal is automatically correlated, from user experience down to infrastructure.

RUM

Real User Monitoring

Deep visibility into how customers use and respond to digital channels, turning process metrics into behavioural intelligence. Every session, every journey, every interaction correlated back to the systems behind them.

APM

Application Performance Monitoring

Full visibility into how your applications behave in production, from the first request to the final database call. Distributed tracing, service maps, and anomaly detection that connects technical performance to business outcomes.

LOG

Log Monitoring

Live, searchable and correlated logs across applications, services and infrastructure. Logs that connect to traces, metrics and alerts in one investigation rather than four separate tools.

INF

Infrastructure Monitoring

Full visibility across every layer of your infrastructure, from bare metal and VMs through to Kubernetes clusters and cloud services. Correlate infrastructure health directly to application performance and business outcomes.

SYN

Synthetic Monitoring

Real browser journeys and endpoint checks running around the clock, from multiple locations globally. Detect failures before customers do, and prove availability to regulators and SLA holders.

TXN

Transaction Monitoring

Complete visibility across a transaction's full path, from the customer's device through every service, gateway and settlement system. Know exactly where value is being lost and why.

NET

Network Monitoring

Monitor latency, peering and carrier behaviour across the routes your traffic actually takes. Correlate network events with application performance and customer experience degradation.

Database Monitoring

Full visibility into query performance, execution plans, locking behaviour and connection pool health. Identify the queries costing you milliseconds before they cost you customers.

JOB

Task Scheduler Monitoring

Monitor every scheduled job, batch process and background task. Detect missed executions, unexpected runtimes and failure patterns before they affect downstream systems or regulatory obligations.

OTEL

OpenTelemetry Integration

Accept OTLP over HTTP or gRPC, normalised and cross-linked with the rest of the Edge data lake. Use your existing instrumentation investment and let Edge enrich, correlate and act on it.

AI Agent and Chatbot

Natural language automation for conversations, escalations and remediation. An AI agent that surfaces root cause, recommends actions and executes playbooks on a recommend-and-approve basis.

LAKE

Edge Datalake

The single repository that unifies telemetry from all twelve Edge modules. Every metric, trace, log and event stored together, queryable together, and retained under your sovereignty terms.

Platform principles

Three principles. One platform.

Observe everything

Every signal from infrastructure, application, user experience and network captured to a single lake. No blind spots, no data fragmentation across disconnected tools.

Understand fast

AI-assisted correlation and root cause analysis. Edge ranks what to look at by business impact, not technical severity, so the most expensive problems surface first.

Act with confidence

From alert to automated remediation or escalation in one workflow. ITIL-aligned playbooks that satisfy both engineering and audit requirements.

Performance targets

Before Edge. After Edge.

What changes when your team can see and act across every layer, automatically.

Metric

Without Edge

With Edge

Measurable targets4 metrics

Issue detection

Without Edge

Hours to days

With Edge

< 5 min

Issue detection

Hours to days

< 5 min

Root cause identification

Without Edge

Days

With Edge

< 1 hour

Root cause identification

Days

< 1 hour

Mean time to resolution

Without Edge

4–8 hours

With Edge

< 45 min

Mean time to resolution

4–8 hours

< 45 min

False positive alerts

Without Edge

40–60%

With Edge

< 5%

False positive alerts

40–60%

< 5%

Metric

Without Edge

With Edge

Operational improvements7 areas

Visibility

BeforeFragmented across tools and teams

AfterUnified view across the full environment

VisibilityFragmented across tools and teams

Unified view across the full environment

Detection approach

BeforeIssues often discovered after users complain

AfterProblems surfaced proactively

Detection approachIssues often discovered after users complain

Problems surfaced proactively

Root cause workflow

BeforeManual investigation across multiple systems

AfterCorrelated investigation across services, traces, logs and dependencies

Root cause workflowManual investigation across multiple systems

Correlated investigation across services, traces, logs and dependencies

Response

BeforeTeams react after impact is already visible

AfterTeams act earlier with contextual insight

ResponseTeams react after impact is already visible

Teams act earlier with contextual insight

Monitoring

BeforeSeparate tools and disconnected data

AfterOne connected observability platform

MonitoringSeparate tools and disconnected data

One connected observability platform

Intelligence

BeforeTeams interpret signals manually

AfterOverwatch surfaces patterns, context and next actions

IntelligenceTeams interpret signals manually

Overwatch surfaces patterns, context and next actions

Business impact

BeforeTechnical issues are difficult to connect to customer impact

AfterPerformance tied back to users, services and transactions

Business impactTechnical issues are difficult to connect to customer impact

Performance tied back to users, services and transactions

How it works

Capture. Correlate. Act. Document.

Capture

Agents, agentless collectors and OpenTelemetry ingestion bring every signal into the Edge lake. Lightweight, sub-2% CPU overhead.

Correlate

Cross-layer correlation links an infrastructure change to an application anomaly to a user experience impact, in one view.

Act

Intelligent alerting, automated playbooks and escalation paths close the loop between detection and resolution.

Document

Every incident, alert and resolution logged to a full audit trail. Compliance artefacts ready for regulators and internal governance.

Compliance & certifications

Regulated? So are we.

Edge is built to satisfy the compliance requirements of financial services, healthcare and public sector organisations.

GDPR

European Union

Data protection regulation

Aligned

ODPC

Kenya

Kenya Data Protection Act

Aligned

DPR

Nigeria

Nigeria Data Protection Regulation

Aligned

ITIL 4

PeopleCert

IT service management

Aligned

ISO/IEC 27001

ISO

Information security management

Aligned

Certification dates and registrar details available in the security pack.