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Nathan Claire Group
Edge platformTransaction Monitoring
TXN · Edge platform module

Transaction monitoring from initiation to settlement

Complete visibility across a transaction's full path, from the customer's device through every service, gateway and settlement system. Know exactly where value is being lost and why.

TXN
Transaction Monitoring
Edge platform · Module
One of twelve modules writing to the Edge Datalake. All signals correlated across modules automatically.
Transaction success rateEnd-to-end latencyGateway response timeSettlement lagChannel failure rates+1 more
Live dashboard preview

See exactly what your team will see

Live data simulation
EdgeProductionTransaction Monitoring
Last 1h
LIVE
Total TXN / min
5,084
mobile checkout ↓ 22%
Overall success
96.2%
▼ from 99.3% baseline
Failure rate
3.8%
▲ from 0.7% baseline
KES value (15 min)
KES 607M
8.4M at risk
Abandonment
18.4%
↑ 6.2pp vs baseline
Business flow performancereal-time · last 15 min
Mobile Checkout
4,218 txn/minKES 124M96.2%
Web Payment
3,841 txn/minKES 98M99.1%
Bank Transfer
1,204 txn/minKES 341M99.8%
QR Payment
2,967 txn/minKES 44M99.6%
Authentication
18,420 txn/min—99.9%
Failure trend — 30 minmobile checkout
3.8%0.7%-30mnow
Transaction path — mobile
Customer App32ms
API Gateway48ms
Payment Switch180ms
Core Banking1,840ms
Confirmation—
KES 8.4M at risk
Transaction value in degraded mobile checkout flow over the last 23 minutes.
KES 8,412,000
Payment failures rising
Failure rate jumped from 0.7% to 3.8% — 4× increase in under 30 minutes.
Critical flow identified
Mobile payment checkout is responsible for 62% of all current failures.
Transaction path
Customer → Gateway → Switch → Core Banking → Confirmation.
Connected toAPM — Payments API Synthetic — Nairobi checkout Overwatch — business impact
Capabilities

What it puts in front of your teams

Every capability is available from day one. No additional instrumentation required beyond the initial agent deployment.

See a live demonstration
01

End to end flow tracking

Follow a transaction from initiation through every microservice, API call and third-party gateway to settlement.

02

Correlate failures to APIs or database

Link a failed transaction to the exact service, endpoint or query that caused it.

03

Channel comparison

Compare performance across USSD, mobile, web and branch channels to identify weakest links.

04

Early anomaly detection

Detect unusual failure patterns within minutes, not hours, using baseline deviation analysis.

05

Revenue loss attribution

Quantify the revenue impact of transaction failures in real time, tied to geographic and channel segments.

How it works

From signal to action in seconds

01

Deploy once

A lightweight Edge agent deploys to your environment. Auto-discovery maps services, hosts and applications without manual configuration.

02

Collect everything

During peak hour, transaction failures start rising on the USSD channel only. Transaction monitoring isolates the issue to a single third-party gateway handling USSD routing and triggers an automated alert to the operations team.

03

Act with confidence

Anomaly detection, root cause analysis and AI-assisted recommendations give your teams the context to act fast and correctly.

What it measures

Signals captured by TXN

Transaction success rateEnd-to-end latencyGateway response timeSettlement lagChannel failure ratesRevenue at risk
In practice
Real scenario

During peak hour, transaction failures start rising on the USSD channel only. Transaction monitoring isolates the issue to a single third-party gateway handling USSD routing and triggers an automated alert to the operations team.

Business outcomes

What changes for the business

01

Revenue protected

Identify and fix transaction failures before they accumulate into material revenue loss.

02

Faster escalation

Correlate transaction failures to the responsible service in minutes, not hours.

03

Channel clarity

Understand which channels carry the highest failure risk and direct engineering attention accordingly.

Platform ecosystem

Better together with the Edge platform

TXN writes its data to the Edge Datalake, making it queryable and correlatable alongside every other module in real time.

EDGE Platform · Service Topology
COLLECTIONAPPLICATIONINFRASTRUCTUREINTELLIGENCEReal UserBrowser · MobileSyntheticGlobal probesTransactionsE2E tracingApp PerformanceCode-level APMLog MonitoringStructured · tailNetwork Mon.Flow · topologyInfrastructureHosts · VMs · K8sDatabaseQuery insightsSchedulerJob trackingAI AgentAIOps · OverwatchOpenTelemetryOTLP · gRPCEDGE DatalakeUNIFIED · REAL-TIME · QUERYABLE11MODULES100+SOURCES99.99% uptime SLA11 nodes · 11 connections · 1 unified datalakeNCG Africa Ltd
11Modules
< 2%Agent CPU
1Unified Datalake
100+Connectors
Questions

Transaction Monitoring questions, answered

What does Edge Transaction Monitoring monitor?

Edge Transaction Monitoring captures signals including transaction success rate, end-to-end latency, gateway response time, settlement lag, channel failure rates, revenue at risk, and provides end to end flow tracking, correlate failures to apis or database, channel comparison and more.

How is Edge Transaction Monitoring deployed?

Edge connects through lightweight agents or agentless connectors — typically 2–4 hours for a standard environment — and can be deployed on-premises, in your private cloud or in a regional cloud, so monitoring data stays within your jurisdiction.

Does it work with the monitoring tools we already use?

Yes. Edge is designed for a no-rip-and-replace approach and connects alongside your existing stack, with 100+ integrations across cloud, containers, databases, APM agents, telemetry standards and alerting channels.

How does TXN connect to the rest of Edge?

TXN writes its data to the Edge Datalake, so it can be queried and correlated in real time with application traces, logs, infrastructure metrics and real user data from the other Edge modules.

How is it priced?

Pricing is tailored to the scale of your environment, the modules you choose and your deployment model. Start with a short, no-obligation discovery session and NCG will prepare a scoped proposal.

More answers in the FAQ library, or book a demo to see TXN on your own environment.

TXN · Edge platform

Ready to see Transaction Monitoring live?

We deploy a proof of value in your environment. You keep it if it delivers. No long commitments, no surprises.